Spa Rules

All customers must read our spa rules before bringing their cat in for any boarding or grooming services!

1. There is a zero tolerance flea policy. If your cat is found to have fleas upon arrival, there will be a $350 disinfection fee.
   
   
2. Cats must be older than 6 months and no older 15+ years old.
3. We reserve the right to refuse or cancel any boarding/daycare service due to behavioral issues (examples: aggression, biting, scratching, spraying, high-stress, etc). If you think your cat may be overly stressed or has history of stress/aggression at other boarding facilities, we will be happy to recommend a cat sitter for your home.  Boarding is not for every cat and to avoid stress on your cat, the cats boarding here and us, some cats are happiest and most calm in their own space within their homes. We recommend a one night stay to determine if your cat would be a good fit here.
4. We are unable to accept diabetic cats or medically complex cases.
5. We do not accept Bengal or Savannah cats. 
   
   
6. All cats must be spayed or neutered. No exceptions.
   
   
7. Cats must be healthy with no signs or symptoms of illness. Failure to disclose recent illness or if a cat displays symptoms of an illness during their stay will result in a $350 disinfection fee.
   
   
8. Owners must provide up to date vaccination records. This includes valid certificate of current feline distemper and rabies vaccinations. We reserve the right to refuse to board/groom any cat without valid certification of vaccinations.
   
   
9. Deposits and Cancellations: A deposit worth a 1 night stay will be taken to secure your reservation. Cancellations will forfeit the deposit. More than 2 cancellations or no shows and we reserve the right to refuse service. If you decide to pick up your cat earlier than the original confirmed check out date, this will result in being charged the full amount of the original check out date. 

If you have any questions or concerns please call us or visit our FAQ page. 

Questions? Get in touch!

Cat Spa Hours

Phone:
+1(315) 883-0006

Location:
7744 Frontage Rd.
Cicero, NY 13039   

If you are planning on boarding your cat please CALL FIRST to
start planning your cat's stay with us. Thank you!                                                                                                     

Monday: 10:00AM - 5:00PM
Tuesday: 10:00AM - 5:00PM
Wednesday: 10:00AM - 5:00PM
Thursday: 10:00AM - 5:00PM
Friday: 10:00AM - 5:00PM
Saturday: 10:00AM - 2:00PM
​Sunday: Closed
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*Cats will still be fed and cared for on Sundays.
*Calls will only be answered during business hours.